Return Policy
Return Policy
At More Than Mats, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review the return guidelines below.
Return Window
Most unused products may be returned within 30 days of delivery for a refund or exchange. Items must be returned in new condition and in their original packaging.
Eligible Returns
- Products must be unused and in resalable condition.
- Items must be returned with original packaging where applicable.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom or special-order products
- Products that have been cut, installed, or modified
- Adhesives, tapes, or liquids once opened
- Clearance or final sale items
- Items returned damaged due to improper handling
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We may request photos of the product and packaging to assist with a replacement or resolution.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Original shipping charges are non-refundable.
- For large or freight shipments, additional restocking or freight charges may apply.
Restocking Fees
Some returns may be subject to a restocking fee of up to 20%, depending on the product and condition of the returned item.
Refunds
Once the returned product is received and inspected, refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.
How to Start a Return
To request a return, please contact our team with your order number and reason for return:
Email: info@morethanmats.ca
Website: morethanmats.ca
Our team will provide return instructions and authorization before items are shipped back.